SHIPPING & RETURNS

Threads and Glory Shipping Policy

At Threads and Glory, we strive to provide you with the best service and ensure that your shopping experience is seamless and satisfactory. Here is our shipping policy:
Shipping Rates & Delivery Times

Domestic Shipping (Within The USA)
Standard Shipping: Free for orders over $50. For orders under $50, a flat rate of $5 will be applied. Delivery within 3-7 business days.
Express Shipping: $15 flat rate. Delivery within 1-3 business days.

International Shipping
We do not ship internationally.

Order Processing

Orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed the next business day.
Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Restrictions

We currently do not ship to P.O. boxes.
Shipping times may vary based on location and external factors beyond our control (e.g., weather conditions, postal delays).

Threads and Glory Return and Exchange Policy

At Threads and Glory, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer hassle-free returns and exchanges:
Returns

Eligibility:
Items must be returned within 30 days of purchase.
Items must be unused, in their original packaging, and in the same condition you received them.
Sale items are non-returnable unless defective.

Return Process:
Contact our customer service team at [customer service email] to initiate a return.
Include your order number and reason for return in the email.
Once your return is approved, you will receive instructions and a prepaid return shipping label.
Refunds will be processed within 7-10 business days after receiving the returned item.

Refunds:
Refunds will be issued to the original payment method.
Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

Exchange Process:
Contact our customer service team at [customer service email] to request an exchange.
Include your order number and details of the item you wish to exchange.
Once your exchange is approved, you will receive instructions and a prepaid shipping label.

Eligibility:
Items must be exchanged within 30 days of purchase.
Items must be unused, in their original packaging, and in the same condition you received them.
Exchanges are subject to product availability. If the desired item is unavailable, a refund will be processed.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [customer service email]. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or concerns regarding our shipping or return policies, please contact us at support@threadsandglory.com.